Do you love wearing glasses or are you bound to wear them? Imagine you enter a shop and get glasses as per your choice. This is possible with Zenni Optical. New to Zenni, this guide is just for those who wish to explore a new pair of glasses without giving a second thought.
Zenni has taken the US Market to sell trendy eyewear at reasonable prices. But there is a loophole, not all customers might find the product satisfactory. After receiving the order they will opt to return the item because of some reason. So, in order to prepare yourself for the policies it’s important to understand the Zenni Return Policy.
This is what today’s article is about: can you return glasses to Zenni, what is Zenni’s return policy, and how to return Zenni glasses?
What is the Zenni Return Policy
The company strives to assure complete satisfaction with eyewear items. Sometimes returns or exchanges are necessary as customers have fitting issues or for any other issue. Therefore, the return policy developed here is transparent and customer-friendly in order to make the process as smooth as possible. Be aware yourself of the following policies before initiating the return at Zenni Optical.
Guarantee of 30-Day Satisfaction:-
Zenni offers a 30-day guarantee on all eyewear products. If you are not completely satisfied with the purchase for any reason, you may return the order within the mentioned period starting from the time of delivery for a refund or an exchange.
Conditions for Returns that make your item eligible:-
- Eyewear must be in its original condition: The product should be in an unworn and undamaged situation. It must include all accessories, such as cases, cleaning cloths, and any other items that came with the order.
- Return request in 30 days: You must initiate the return process within 30 days from the delivery date. Beyond this period, the company will not be able to process your return.
- Returns related to Prescription: If you have ordered prescription eyewear, including glasses or sunglasses, and there is an issue with the prescription, please contact the customer service team for assistance. This may require further information or a revised prescription from professional eye care.
What are the Return Processes available for Zenni Optical?
There are mostly three methods that you can choose to contact customer service requesting returns: Using the company’s service number, Live Chat, and via Email.
- Contact customer support:
Reach out to the customer support team via phone at -800-211-2105 or email. You can also select the Live Chat option to get assistance from the service team. Provide them with the order ID details, the reason for the return, and any other relevant information.
- Receive return authorization:
Once the return request is approved, you will receive a return authorization number or RMA along with instructions on how to proceed with cancellation.
- Pack your eyewear securely:
Ensure that the eyewear item is carefully packaged to avoid damage during transit. Include all the accessories and the RMA number inside the package.
- Ship the package:
Send the package back to the designated return address provided by the support team. You are recommended to utilize a trackable shipping method for peace of your mind.
- Processing the return:
Once received the return package, the team will inspect the eyewear to ensure it meets the return conditions. After that, they will proceed with processing your refund or exchange.
Now, have some knowledge about Refund and Exchange Options:-
Depending on the preference, there are two options for returns:-
Refund:- If you choose a refund, the amount will be credited back to the original mode of payment. Shipping charges will not be refunded.
Exchange:- If you opt for an exchange, you can select an alternative frame or lens of equal or lesser value. If the new selection exceeds the original price, you will be responsible for paying the difference.
What are the Exceptions and Additional Information to follow
- Non-prescription sunglasses and accessories are final sale and cannot be returned.
- If you received a defective or damaged product, please contact our customer support team immediately, and we will resolve the issue promptly.
- Zenni Optical reserves the right to refuse returns that do not meet the specified conditions or show signs of misuse or damage.
- Shipping charges for returns are the responsibility of the customer unless the return is due to a mistake on our part.
Hope this information clarifies the return policy. In case you have any concerns, do not hesitate to get in touch with the support team. Also, you can report at the Reddit site for returns at Zenni. The company is committed to providing you with an exceptional shopping experience and will be glad to assist you.