At Wish, the company values its customers’ satisfaction and strives to provide an enjoyable shopping experience. It is understandable that occasionally your purchase may not meet your expectations and requires a return.
To ensure your peace of mind, we have developed an article about how to return items at Wish that aims to be user-friendly and straightforward.
What is the Return Window for items at Wish?
The company offers a 30-day return window from the date of delivery for most items. However, certain products may have different return windows or be ineligible for returns due to hygiene reasons or other factors. To determine if an item is eligible for return, please review the product page or refer to the Wish return policy on the webpage.
Some prerequisites to be guarded while requesting returns at Wish as per Return Policy:-
- To be qualified for the return, the product needs to be in the original package and unaccustomed. Ensure that all markers, brand tags, and accessories are unchanged. Items showing signs of wear and tear or damage caused by the customer may not be eligible for a refund.
- Perishable products are nonrefundable with no return option.
- Household items like cleaning products are not eligible for return.
- Sex toys too have no return option.
- Some products are handled as per the merchant’s policies.
- Shipping charges are to be borne by the buyer during the return.
There are also different rules regarding the options Ship to Store and Pickup Now:-
- Returns are not handled by the operators with the option Pickup Now. So, be careful while buying items from them. Take the help of customer support to initiate the return.
- In case you fail to pick up the order in 14 days, the order will be canceled directly. You will be asked to pay the charges and also the fee for restocking.
- Within the period of 30 days, be sure to make your return request.
- You are late to pick up the item from the store, a charge for restocking will be required to pay. The shipping fees will not be recovered.
What are the methods to return Wish items?
You will find two methods to make returns to Wish i.e. Online and through the App.
Returning Wish items On The App
If you need to return an item, follow these steps to initiate the return process:-
- Using the mobile, click on the app.
- Navigate to the “Order History” section.
- Locate the order containing the item you expect to return and pick the option to request a return.
- Tap on Need Help and hit the Contact Support option.
- Follow the provided instructions to complete the return request.
Make a return request Online for Wish Items
- Visit the Wish webpage to enter into the account.
- Tap on Order History as you enter the homepage.
- Now, pick the item to return and choose the Item Details option.
- Click on Contact Support.
- Go through the instructions as displayed on the screen.
During the return process, you will be asked to provide a reason for the return. Please provide accurate and detailed information in order to assist in understanding the issue.
Once the return request is submitted, it will be reviewed by the team. If approved, you will receive a return confirmation email with a shipping label attached. Print the label and affix it to the package securely.
Return shipping costs are normally the responsibility of the customer unless the item accepted was incorrect, damaged, or defective. It is recommended to use a traceable shipping method to ensure the safe and timely return of the item. Retain the shipping receipt and tracking information until your return is processed.
Upon obtaining and scanning the returned item, the process of the refund or issuing store credits, relies on the preference and the availability of the outcome. Refunds are naturally allocated to the original mode of payment used during the purchase. Please note that it may take some time for the refund to be reflected in the account, depending on the financial institution. Usually, refunds are credited in 14 days after return approval.
If you have any queries or need assistance with the return process, Wish provides customer support to address your concerns. The dedicated support team is available through various channels, including email and live chat, to provide guidance and resolve any issues you may encounter.
Note:- The information provided above is a general overview of the Wish return policy and is only for educational purposes. For the most accurate details, please visit the official Wish website or contact customer support directly.