Urban Outfitters Returns

Urban Outfitters is a brand customized for customers through an exclusive combination of creativeness, productivity, and cultural insights.

Online shopping provides comfort to customers but these purchases might not come out exactly as advertised. If the clothing does not arrive as per your fit you can return it to the store. The Return Policy of Urban Outfitters is quite favorable but there are some peculiarities that you are required to consider.

What is the return policy of Urban Outfitters (UO):

Returns are applicable for products that are defective or unused and need to be sent through online or offline methods. You can return the items within a window of 30 days and refunds will be in the original mode of payment. If your returns are made after 30 days, the refund will be in the form of store credit. The $5 fee for restocking will be subtracted from the refund amount for online returns.

Sale items at Urban Outfitters are not liable for exchange or return. 

Note: During the holiday season, the return policy for purchases from 1st November to 24th December 2022, is eligible for return till 28th February 2023.

How to return Urban Outfitters:

There are probably two methods to return the items to Urban Outfitters as cited in the return policy.

Before initiating returns you need to be ready with the return label and other information related to the items. You can request the return label and ask to authorize the returned item by contacting customer service in the following manners.

  • Call -1-800-282-2200 customer service to assist you with the returns. You can also call -1-800-732-2306, if you want to return the furniture as the procedure for return varies with the item. Representatives are available 24*7 to assist their customers. They will provide you with the return label and you can print it out and paste it on the package while returning.
  • Using an online chat option, request customer service to help you with the return. Click Contact Us, then tap Chat With Us and ask the representative to authorize the return.
  • The other option to initiate the return is on the web at urbanoutfitters.com/returns. Go to the Orders section, tap Check Status, and Track Order. Select the required link in order to know Order Status. Type the Order ID and then tap on Check Status. Now, take a print off the shipping label.

Let’s have a look at the processes to complete the Urban Outfitters return as mentioned in the Return Policy.

Urban Outfitters Online Return Policy

If you wish to return your items through the mail, follow the steps mentioned below:-

  1. Firstly, you need to log in to your Urban Outfitters Account if you have the account already.
  2. Move to Order Section.
  3. Choose the order to be returned and tap on View Details.
  4. Tap on Create a Return.
  5. Pack the items and print the prepaid return label.
  6. After that, you will receive the tracking details by email.
  7. Attach the label by covering the original shipping tag.
  8. You can request a pick-up or delivery of the item at the nearby location store.

In case of a different shipping mode try the mailing option and send the item to:-

> UrbanOutfitters.com

Attn: Returns Department

766 Brackbill Rd.

Gap, PA 17527 US

Return Policy Urban Outfitters at Store

If customers purchased the item at the store then returns are accepted at the designated UO store. Online purchases are also accepted in-store but in-store purchases are not accepted online.

Canadian and US stores accept returns at UrbanOutfitters.com. Go to the store locator and search for the nearest store located.

The return should go along with the packing list, order or receipt, or email confirmation. Some orders made at UrbanOutfitters.com are not accepted at European stores.

Once you receive the email that the returned item is being processed, a refund will likely be credited to your account in 1 to 3 working days if requested within the 30-day window.


Does Urban Outfitters have free returns?

Yes, returns might be free if you follow the 30-day window of making a return request.

Can you return Sale Items at Urban Outfitters?

No, Final Sale items are not accepted at Urban Outfitters.

Return Policy Exceptions for Urban Outfitters

Gift Cards 
Worn Shoes 
Intimates and Swimwear

Urban Outfitters returns without a receipt

If the customer does not produce a receipt of purchase while returning,  there will be a same-day exchange of the item or store credit. If you are able to furnish the original receipt, a refund will be provided in the original payment mode.

Urban Outfitters return policy no tag

In case the item has no tags attached then you need to contact customer service to explain the issue you are facing.

What is the return policy for Urban Outfitters?

The return policy for Urban Outfitters states to return the order within 30 days from the delivery date.

Can you return to Urban after 30 days?

Yes, one can return to Urban even after 30 days.

Do you need the tag to return clothes at Urban Outfitters?

Yes, original tags are needed to be attached to return clothes at Urban Outfitters.

How do I return something after 30 days?

One can return something after 30 days through mail or by visiting the store in the US or Canada.

Can I exchange an item without a receipt?

Exchange of an item without a receipt will be exchanged on the exact day for the merchandise in-store at the retail price of the returned product.

What can I do if I lost my receipt?

One can reach out to the team through email, or phone or can visit the store with the unused or defective product.

How long do I have to return an item bought online?

One must return an item bought online within 30 days from the date of the product delivery.

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