T-Mobile Return Policy

T-Mobile is one of the leading wireless carriers in the United States, known for its excellent network coverage and customer-friendly services. As part of its commitment to customer satisfaction, T-Mobile offers a comprehensive return policy that ensures customers have a hassle-free experience when returning or exchanging their purchases. Whether you need to return a device, cancel a service, or exchange a product, T-Mobile has you covered with its flexible and transparent return policy.

What is the return policy of T-Mobile?

The returns at T-Mobile relies on the mode of purchase. If you purchased a device from T-Mobile and are not completely satisfied with the purchase, you can return it within a period of 14 days from the purchase date. For online purchases follow the 20-day return window. The device must be in like-new condition with all the original packages and accessories. T-Mobile allows one device return per line per year, ensuring fair usage of the return policy.

What are the methods to returns of T-Mobile devices

The device can be returned to the store and through mail as per the return policy stated by the company. Here we will be discussing the methods to return the device in detail.

T-Mobile Return Policy for Devices Purchased at Store

If the purchase is made at the store nearby or from any third-party retailer, follow the rule of returning the device in 14 days. 

The following things to carry to the store in order to return the device:-

  • Carry the transaction proof and the device should be in packed condition.
  • Make sure the item is not harmed and is working properly.
  • Do not make any changes to the device’s system.
  • You need to pay for the shipping charges and the restocking fee.

The fee might be calculated based on Full Retail Price.

  • FPR if more than $600, $70
  • If items cost $300-$599, $40
  • The device cost lower than $300, $20

Devices purchased from third parties need to contact them to learn about the return policy.

T-Mobile Device Return Policy bought Online or on the Phone

Online purchases are required to follow the return period of 20 days. Here are the steps to complete the return process:-

  1. Dial -1-877-401-2215 to contact customer service to request a return on the phone.
  2. You need to fill up the Return Form and also include the receipt. 
  3. You will be asked to pay the charges for any services including taxes charged. Also include the FPR payments.

In order to be eligible for the refund, meet the prerequisite:-

  • Devices should be packed properly without being harmed. 
  • Include the accessories that you received in the package.

If in case you fail to meet the above-listed conditions, T-Mobile has the right to decline the request made for cancellation. They might also ask you to pay the charges for the damage along with the shipping charges.

What is the return policy for T-Mobile phones?

The return policy for phones offers 14 days in order to return it to the store. Online purchases follow a 20 days return period. You need to return all the accessories that came with the phone except the SIM. Make sure to clear any data left prior to returning the phone to the company. Damage phones are not approved for refunds.

T-Mobile Phones Return at Store

If you purchased the phone at the store then return it to T-Mobile.

  • Visit the store and take the purchase receipt so that the staff in charge who will attend you might find it easier to initiate the cancellation request.
  • What is the problem or reason for cancellation? Mention it during the visit.
  • You might be asked to pay the fee for restocking.

How to return Phone or Online Purchases over Mail

If you want to return the phone via mail you need to request T-Mobile for the Return Label.

The following steps will help you to acquire a return label:-

  • Dial -1-800-937-8997 to request the return label.
  • You need to place the phone so that it does not get harmed while shipping.
  • Now, paste the label to the package.

Can I return T-Mobile Coverage?

Yes, you can surely return the coverage device at T-Mobile through the mail or at the store nearby.

  • Search for stores online and carry the gadget along with the accessories.
  • Here the returns at the store can be processed if you have not yet contacted the support team for the same.

In order to request a return through mail, the following are the steps instructions:-

  • Reach out to T-Mobile and request the return label.
  • Make sure to have the device packed in the proper manner.
  • Next, paste the printed label to the box.
  • Now, take the package to the UPS store in order to deliver it through the mail.

How to return T-Mobile Home Internet

T-Mobile understands that circumstances can change, and you may need to cancel the service. Whether you are switching carriers or no longer require wireless service, T-Mobile offers a 20-day return period for canceled service. You will receive a refund for any unused service days and applicable charges, provided you return any leased or purchased devices in good working condition.

If you have purchased accessories from T-Mobile and wish to return them, you can do so within 20 days of the purchase date. The accessories must be unopened, unused, and in their original packaging for a full refund. This policy ensures that you can shop for accessories with confidence, knowing that you can easily return them if they don’t meet your expectations.

T-Mobile also understands that sometimes devices may develop issues or defects. In such cases, T-Mobile’s return policy allows for returns beyond the initial return period. If your device is covered under warranty and qualifies as defective, T-Mobile will work with you to facilitate a repair, replacement, or refund, depending on the circumstances.

T-Mobile does not charge a restocking fee for returning devices or accessories. This policy ensures that you can explore T-Mobile’s offerings without the worry of incurring extra fees if you decide to return a product.


T-Mobile’s return policy is designed to provide customers with peace of mind and ensure their satisfaction. It offers a fair and transparent process. With clear guidelines and a hassle-free return process, T-Mobile strives to make the return or exchange experience as convenient as possible for its valued customers. If you have any specific questions or concerns regarding T-Mobile’s return policy, or if you have reached the store after 14 days to make a return request, it’s always best to consult the official T-Mobile website or contact customer service directly.

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