StockX’s Return Policy

StockX is a popular online marketplace that facilitates the buying and selling of sneakers, streetwear, electronics, and other products. With its extensive inventory and verification process, StockX has gained a reputation for authenticity and reliability. However, in the event that a customer needs to return a purchase, it is crucial to understand StockX’s return policy. 

Here, in this article, we will provide a comprehensive handbook on StockX’s return policy, including the return policy for the wrong size, stockx return policy fake, can you return shoes on StockX, and important considerations.

What is the Return Policy of StockX 

Before initiating a return on StockX, it is important to determine if your purchase is eligible. StockX allows returns for items that are in new and unworn condition, with all original packaging and tags intact. Additionally, the item should be verified as authentic by StockX. However, certain items, such as trading cards, are not eligible for returns due to their collectible nature. In case you ordered the wrong size item, no exchanges or returns are approved under StockX Return Policy. Acustoming yourself to the eligibility criteria will help ensure a smooth return process.

StockX has specific timelines and conditions for returns. Customers must initiate the return process within three days of receiving the fake item as mentioned under the return policy. The item should be shipped back to StockX within seven days of the return request approval. It is essential to carefully follow the provided instructions for packaging and shipping the item to ensure its safe return. Failing to stick to the specified timelines or returning an item in a condition that does not meet the required standards may result in the return being rejected.

How do I make a return request at StockX? 

To initiate a return on StockX, customers need to follow a specific process. 

  1. The first step is to log in to their StockX account and navigate to the order details page. 
  2. From there, select the “Return Item” option and provide an explanation for the return. It is important to accurately describe the issue to assist StockX in processing the return efficiently. 
  3. Once the return request is submitted, StockX will review it and provide further instructions.

When returning an item to StockX, customers are responsible for covering the return shipping costs. It is recommended to use a reliable shipping service with tracking and insurance to ensure the item’s safe arrival. StockX may also charge a Fifteen percent restocking fee for returns that are not due to an error on their part. Familiarizing yourself with the return shipping requirements and potential fees will help avoid any surprises during the return process.

Once StockX receives and verifies the returned item, they will initiate the refund process. The refund is typically issued to the original payment method used for the purchase. In some cases, StockX may provide store credit as an alternative to a refund. However, StockX does not offer direct exchanges for returned items. If you wish to exchange a product, you will need to follow the return process and place a new order separately.

Can you return Shoes from StockX?

Yes, you can return shoes with tags intact and unworn. You need to state your request in writing in 3 days from the delivery date.

It is important to note that StockX’s return policy may have certain exceptions and limitations. For example, limited-release items or items purchased during promotional events may be subject to different return rules. Additionally, if an item is found to be not authentic during the verification process, StockX will refund the purchase price, including shipping costs. Being aware of these considerations and exceptions will help ensure a smooth return experience.


Understanding StockX’s return policy is essential for customers who may need to return a purchase for various reasons.

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