Sony has captured the market with its guaranteed products and mainly owns the world’s biggest music entertainment industry. You can also find products like Video Games, Flims, Semiconductors, Consumer Electronics, TV Shows, Telecommunications Equipment, Music, Computer Hardware, Headphones, PlayStation, and many others on the list.
But still, customers do not feel satisfied with the purchased product. Want to know about Sony’s Return Policy? Here, in this article, we will be guiding you so that you can understand the methods of returning your products to the Sony Store.
What is the Return Policy of Sony Products:
Sony deals in different products and offers returns within a period of 30 days. Products live Sony TV, Sony Camera, Headphones, PlayStation5, etc can be returned as mentioned in the Return Policy. There are other items as per the return policy Sony wf-1000xm4 that can be exchanged within a week of purchase.
For some items considered Special Orders, you need to confirm whether the order is under Special Order or not. Such items are not accepted unless the item is damaged and can only be opted for exchange.
Methods of Return Policy of Sony:
There are two methods to return your Sony products- Online and In-Store.
Sony Online Returns:
If your Sony PlayStation is damaged on delivery you can return it Online. Sometimes you might not want to keep the product then you can ask for an exchange.
The following instructions you need to go through to complete the online return process:-
- Online Returns of items are accepted if requested in 25 to 30 days.
- After the approval of the Return Authorization, the return request needs to be made.
- Make sure the item is in the original package.
- Defective products can be returned.
- Items like Music, Movies, Software, and Games are not accepted for return.
- On purchasing a receipt will be generated and during the verification, you need to furnish the receipt as proof.
- Refunds will be allocated on scanning the returned product.
- Contact sonystore.au@ap.sony.com to get in touch with customer service on weekdays between 9 a.m. – 5 a.m.
Sony Online Return to In-Store:
The offline process seems much simpler and easier for customers to process Returns. Click at sonystore.au@ap.sony.com to get in touch with customer service.
You can try calling 1800-103-7799 to ask for queries related to your returns.
You can also try mailing at the address:- Sony of America 25 Madison Avenue, New York, NY, 10010.
During Covid-19, safety measures were taken by Sony to prevent viruses so that customers can purchase and also return the items.
Damaged products:-
The company accepts defective products when you make a request for a return or exchange for the item. Sony does not make its customers remain unsatisfied. They provide every possible way to resolve your problem. It is clearly written in the return policy that if an item is bought if made a return request in 30 days refund will be allotted excluding the shipping cost. Open items like PS5 games, music, and so on are not eligible for return.
What the Exchange Process for Online Purchase:
In case you get a defective item on delivery you can exchange it online.
- Items should be bought within 25 to 30 days.
- Your item should be accepted by a Return authorization.
- The product should be in the box.
- Damaged items are eligible for an exchange.
- Games, Music, software, and movies are cannot be exchanged
- The receipt should be furnished during the exchange process.
Refund Policy
You need to attach the shipping labels and tags in good condition and all the details related to the order need to be furnished while returning. After properly scanning the item refund will be allotted to you. This would take 7 to 10 working days to complete the refund process. Items that are not according to your order will be refunded on exchange. The shipping charge is not refunded. If you bought using a gift card no refunds will be approved. The allotted refund money will be credited in the original mode.
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