Ray-Ban Return Policy

Did your pair of glasses from Ray-Ban not meet your expectations? You are in the right hands as in this article we will be discussing the return policy of Ray-Ban items. 

Ray-Ban is committed to ensuring satisfaction with the products purchased. If you are not fully happy with the purchase, the return policy is designed to make the procedure smooth.

Please read on to learn more about the guidelines and procedures for returning products.

What Ray-Ban products states about the Return Policy

Ray-Ban offers luxurious eyeglasses as well as other prescribed eyewear. At Ray-Ban, you can enjoy shopping and experience better services. The return procedure also strives to be simple and convenient. Whether you are a longtime Ray-Ban fanatic or a new buyer, following this guide you can get assistance in every step of the way in case you ought to make a return.

Ray-Ban generally offers a return window within which consumers can commence returns or exchanges. While the return policy may differ depending on the specific product and location of the purchase, it typically adheres to some key guidelines.

  • Ray-Ban often delivers a return window of around 60 days from the date of purchase. This allows customers ample time to try out the eyewear and determine if it meets their expectations.
  • Damaged items can be returned to the warehouse. In case you requested for repair of the eyeglasses, you need to pay extra charges and the charges included will be sent through email.
  • The product returned will get a refund or opt for an exchange.
  • To be qualified for a return, the eyewear must be in new, unaccustomed condition. This means the product should be free from scratches, dents, or any signs of wear and tear. All initial packaging, comprising the case, cleaning cloth, and any accompanying documentation, should also be incorporated.
  • Proof of purchase, such as a receipt or the order confirmation, is usually instructed to commence a return. This enables Ray-Ban to verify the purchase and process the return request accordingly.
  • Prescription eyeglasses may have barely different return policies due to the customization implicated. It’s important to check with Ray-Ban or the retailer for specific guidelines for viewing returns on prescription eyewear.

If you have purchased items during the holiday, 100 days will be approved for return. 

How can I return Ray-Ban glasses?

Ray-Ban items accept returns for products acquired online while store purchases need to be returned to the store. The products purchased on the web can be returned without difficulty, but the gift cards acquired from the store or online are not eligible for return.

Customers glancing to return or exchange Ray-Ban eyewear can generally start the procedure by contacting Ray-Ban’s customer service or visiting the official webpage. The customer team will navigate you through the steps and provide instructions on how to package and send the item back to the address.

Return Policy of Ray-Ban Online

The company accepts returns Online and the shipping cost will be borne by them. Here are the steps involved:

  1. Go to the website of Ray-Ban and enter login credentials.
  2. Next, tap on the My Orders section and then type the Order ID and Email ID in the specified fields.
  3. After that, you need to follow the instructions in order to acquire the shipping label.
  4. Take a printout of the authorization and shipping label form.
  5. You will be required to pack the package including all the accessories inside the box.
  6. Once you take the printout of the label, paste it on the box.
  7. Now, take the package to the UPS or other shipping center.

Check for the return status using the tracking ID so that you can be aware of the product’s status.

You can also request for Ray-Bans return label over the phone and acquire the authorization form in order to take a printout. Call 866-472-9226 to catch up with the support team and request the rep for the shipping tag. The return label will be received through Email.

Upon obtaining the returned items and scanning the condition, Ray-Ban will usually process either a refund or an exchange, based on the customer’s priority. If a refund is called for, it will be allocated through the original mode of payment.

While return shipping expenses might not be covered by Ray-Ban, some retailers or online platforms offer free return shipping as part of the policies. It’s advisable to review the retailer’s terms and policies considering return shipping.

How can I return Ray-Ban customized items?

We are sorry to inform you that the customized items from Ray-Ban are not authorized for returns unless the fault is on the company’s part.

How Ray-Ban returns are charged

As per the policy, you will need to pay a fee for the returns at Ray-Ban:-

  • If your product is not in the original package
  • You cannot miss any items that came along with the product that you wish to return.
  • The product is damaged in your hands. Items returned to Ray-Ban are subjected to a fee because the company cannot resell the items.

Following the return policy will be liable for free returns at Ray-Ban.

There will be a duration when the company rejects your return:-

  • No return tag and authorization 
  • You have surpassed the return period
  • The product is damaged during shipping

How to return Ray Bans eyewear to Sunglass Hut

Yes, you can return Ray-Ban items to Sunglass Hut. Make sure to have a receipt during the return but if you do not possess any receipt still return is still possible with a refund in credit form.


It’s vital to note that return policies can vary over time, so it’s a good practice to review Ray-Ban’s official website or contact customer service directly for the most up-to-date information regarding the return policy. You can also check any information provided on Reddit by users facing the same situation. Always make sure to understand the specific terms and conditions that apply to the purchase before proceeding with a return or exchange.

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