PacSun Return Policy

What is the return policy for items bought at Pacsun? If you have received a product that does not fit or a defective one from Pacsun, then what is your initiative in order to make the return successful? On this page, we have gathered some information about how to proceed with the returns at Pacsun and obtain the required refunds.

PacSun or Pacific Sunwear offers trendy designer apparel for teens as well as for youth. If you made up your mind to make a return for the apparel that does not match the description, you need to learn the return policy and also check whether PacSun has free returns or not.

What policy on return follows by PacSun

The return policy observes a 60-day return window. If you wish to have a refund in full then a return should be initiated in 30 days. If any customers fail to return the product within 30 days, they can still return the item after 30 days but the refund will be in credit forms, appearing in the wallet of the account.

Return of PacSun products can be returned using the mail option or visiting the store in person, depending on the method of purchase.

Exceptions on PacSun returns:-

  • Swimwear – Tags need to be attached and not being used or washed and if the product is unhygienic then the return is accepted.
  • FOG essentials are marked final and no returns are approved.
  • Lingerie, masks, and earrings are not returned for hygienic reasons.

What the methods to return at PacSun items 

In order to initiate a return at pacsun pick any of the two methods:-

  • Return of items in-store
  • PacSun online returns

Can I return PacSun items in-store

Whether the item is purchased from a store or online, the return can be processed in-store. If you are thinking of carrying the online product to the store then surely return will be approved. Just make sure to show the receipt and get the refunds.

Here are the initials to follow for store returns:-

  1. Search for any physical store that accepts pacsun returns and take the package to the store.
  2. the staff in charge will assist you with your problem. Tell them the issue that you are facing with the product.
  3. furnish the receipt as proof and make a return request.
  4. once your product and the details provided are verified, the return will be approved for return.

If the purchase was made through Venmo or PayPal, no store returns are approved. You need to send them through the mail.

PacSun online return policy

The following steps involved to return an item at www.pacsun/returns.

  1. Click on the link, and visit the Returns section.
  2. Next, input the order details, ZIP, and email ID in the given spaces.
  3. After that tap on the Start Return option.
  4. Scroll to the item that you wish to return. Include the reason for the return to be more specific.
  5. Follow the instructions and go through the return policy to have a better understanding of returns.
  6. Tap the Complete Return tab.
  7. Go to the email and take a print of the return label.
  8. Paste the label on the box and take it to the FedEx center to send the package via mail.

The shipping charge costs $7 to be borne by the buyer. Store returns appear to be free of cost.

The refund process takes up to 20 working days to initiate smd appears in the account statement for returns through mail. But in-store returns receive refunds instantly.

Suppose you do not have the receipt to furnish at the store, still,l returns will be approved to acquire credit for future purposes. You will be asked to provide details like – full name, email address, contact details, address, location, and signature to authorize the return.


Hope, this article helps you to return the unused product to PacSun and get the refunds. If you still struggling for the refunds to take place catch up customer team on –

  • Phone: -877-372-2786
  • Live Chat: Visit the website and click Chatbox to get in touch with customer support.
  • Email: Compose an email to request a return and acquire refunds.

You need to provide the necessary details as asked by the support team which will help them to get your problem resolved in no time.

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