New Look Returns

Returning items can sometimes be a cumbersome process, particularly when shopping online. However, New Look, a renowned fashion retailer, comprehends the importance of customer satisfaction and has implemented a seamless return policy to ensure a trouble-free experience. 

In this article, we will explore the details of New Look’s return policy, highlighting its return clothes without tags, Is new Look free returns, and so on.

What Return Policy follows by New Look

New Look provides customers with a generous return period, giving them ample duration to determine if the purchased product meets their expectations. Customers can return the items in a period of 28 days, delivering a reasonable time frame to assess the product and put together a decision.

A few of the points to take into consideration:-

  • It is vital to assure that the parcels being returned are in the original packet, with tags and packaging intact, to facilitate a smooth return process.
  • New Look’s return policy to covers faulty or damaged items. In such cases, the company provides a full refund or proposes a replacement, depending on the customer’s preference.
  • Returns if requested in 14 days, you will receive a full refund as shipping cost will be free according to the return policy.
  • Items marked branded are not accepted at the store when returned. You need to return it using the return address.
  • If you purchased the third-party products online, a return is possible through the New Look warehouse.
  • New Look Christmas Returns follows the 28 days return period that includes clearance items or promotional discount items.
  • Returns as per policy are performed by visiting the store nearby or sending through Postal Return Address.

How can I return the parcel at New Look?

There are two ways to initiate the return at New Look. You can visit the store or send them over Mail.

Return Policy New Look In-Store

One of the key benefits of shopping with New Look is the choice to return items both in-store and online. If you prefer to visit a physical store, you can easily return the purchase without any hassle. This option allows for a quick and straightforward return process, as you can interact with the helpful store staff who will assist you in processing the return. You need to carry the receipt if returning to the store and tags should be intact because the scanning process detects the QR Code and without it, no store approves the return.

Can I return a New Look online order in-store?

Yes, Online orders can be returned to the store. For those who desire the convenience of online shopping, New Look offers a simple and efficient online return process. 

Here’s how it works:

  1. Initiate the Return:

    Visit New Look’s webpage and head to the returns section. Enter the order information and select the product you wish to return.

  2. Pick the Mode of Return Method:

    New Look delivers multiple return methods for added flexibility. You can either opt for a prepaid return label or select any other service, which allows you to drop off the parcel at the local store or collection point.

  3. Package and Shipping:

    Once you have chosen the preferred return mode, carefully package the products that are to be returned, ensuring they are in the original package with labels attached. Paste the return label provided and ship the package back to New Look.

Tracking and Refunds of New Look Products as per Return Policy

New Look’s return process includes a tracking feature that authorizes you to monitor the status of the return. Once the return is received and processed, you can expect a refund to be issued to the method you choose while making the payment within a reasonable time frame.


New Look’s commitment to customer satisfaction is evident through its straightforward and customer-friendly return policy. With a generous return window, the option to return items both in-store and online, and a choice of convenient return methods, customers can shop with confidence, knowing that returning a purchase is hassle-free. Whether you prefer the convenience of online shopping or the personalized experience of visiting a physical store, New Look ensures that returning your items is a simple and seamless process, ultimately enhancing the overall shopping experience.

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