Marshalls Return Policy

Marshalls, a popular off-price retailer, understands that sometimes a purchase may not meet your expectations. Whether it’s due to sizing issues, changing preferences, or any other reason, Marshalls aims to provide a hassle-free return process to ensure customer satisfaction.

In this page, we will explore Marshalls’ return policy, detailing its key features and guidelines, enabling you to make informed decisions and have a pleasant shopping experience.

Return Policy Of Marshall

Marshalls offers customers a generous return window, providing ample time to return unwanted items. For most products, you can initiate the return for the purchase within 30 days. This ample timeframe permits you to thoroughly evaluate the items and make an assured conclusion about holding or returning them.

To be qualified for a return at Marshall’s, it is important to retain the item in the original package. This implies that the product should be unworn, unused, and undamaged, with all original labels intact. Additionally, it is preferable to keep the original packaging to promote the return process smoothly.

In order to create a return at Marshall’s, you will need to furnish purchase proof. This can be in the form of a store receipt, or the purchaser’s debit or credit card. The purchase proof helps validate the item’s eligibility for return and ensures a seamless refund or exchange process.

What are the options available for Marshall returns

Customers can usually return their unwanted products in-store or by sending them through the mail.

In case the purchase is made online, you will receive 10 days extra i.e. 40 days timeframe to return your product.

Marshalls In-Store Return Policy

If you’re not completely satisfied with your purchase, you can easily return it to any Marshalls store in a period of 30 days.

  • Bring the items with the original markers attached to any Marshalls store.
  • Provide the receipt or gift receipt.
  • You will receive a refund in the same method of payment used for the purchase.

Exceptions to In-store Return

Some items aren’t eligible for return at Marshalls. These include:

  • Swimwear without the hygiene liner
  • Final sale items
  • Items marked as non-returnable or non-refundable

Marshalls Mail-in Return Policy

Marshall’s also offers online returns for purchases made on its website. 

  • Fill up the return form that came with the order, revealing the items you want to return along with the return reason.
  • Repack the items with the original tags attached to the original packaging
  • Attach the pre-paid return label to the package and drop it off at any UPS location.

Exceptions to Mail Returns

Some items aren’t eligible for online returns at Marshalls.

  • Final sale items
  • Items considered non-refundable or non-returnable.
  • Items that have been utilized, worn, or rinsed.

If you return the items through the mail, you need to pay a fee of $9.99, and this would take up to 10 to 14 working days to credit the amount to your respective accounts.

In order to avoid the charges, try returning the items in-store.

Marshalls have flexible refund options based on payment mode. If you return an item with valid purchase proof within the given period, the refund will be offered in the original mode of payment. For example, if the purchase is made using a credit card, the refund will be credited to the credit card account. If you used a gift card, the refund will be issued as store credit on a Marshalls gift card.


Can you return Marshalls to TJ Maxx?

Surely not, no Marshalls items can be returned to TJ Maxx. Also, you cannot return TJ Maxx products to Marshalls because they do not authorize other brand items for returns.

Marshalls Holiday Policy 2022

Purchases during the period of 09-10-22 to 24-12-22 will receive an extension period up to  25-01-23.

Marshalls Returns Without a Receipt

In some cases, customers may misplace or not have access to their original proof of purchase. Marshalls understands this and provides an alternative solution. If you do not have a receipt, you can still return the item, but the refund will be issued in the form of store credit at the current selling price of the item. This credit can be used for future purchases within Marshalls’ stores.


Marshalls strives to provide an exceptional shopping experience, and the customer-centric return policy is a testament to that commitment. With a generous return window, a focus on the item’s original condition and packaging, and flexible refund options, Marshalls ensures that customers can shop with confidence. By understanding the guidelines and exceptions, you can take full advantage of Marshalls’ return policy and make the most of your shopping endeavors. You can also reach customer support using the service number 888-627-7425.

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