If you do not wish to keep items purchased from Lord and Taylor, return is an option that you can try on. As a customer when you decide to return some items you should be aware of the return policy. This is a guide that will give you some information on Lord and Taylor’s Return Policy.
What is the Return Policy of Lord and Taylor:
Lord and Taylor have a great reputation for quality products dealing as departmental stores never failing to impress their customers. Still, some customers might not get what they expect, and here the return policy is important.
If you do not like the product you can return it to the store either online or at the store in 30 days. Merchandise products’ return period is 90 days and Jewelry Items will have 30 days to make a return request as per the return policy of Lord and Taylor. There will be a shipping charge of $7.99. If you fail to make a return after the deadline sales will be termed as Final Sale. A refund is allotted only when the item is verified at the warehouse and the charges of delivery and shipping fees are non-recoverable.
Few points that customers must be aware of while making a return request:-
- Items that are for returns should be in original condition, unaltered, and unworn, and all Lord and Taylor labels should be intact.
- The boxes of accessories and footwear must be the same that you received on delivery.
- Cosmetic products are accepted if the seal is not opened unless you received a damaged box.
- Innerwear items can be returned with all seals attached and unharmed packaging.
- Final Sale does not approve the Return option.
- Gift Orders returns are credited as Merchandise credit.
- Refunds are processed and credited in the original mode of payment.
What are the methods of Lord and Taylor Return Policy 2022 or 2023:
In order to initiate the return process, you need to have the Order ID and select the item that you want to return. Once you select the product for return, the Return Merchandise Authorization number and the shipping label through Email will be delivered to you. The returned items should be properly packed with the transaction receipt. Do not forget to print the shipping label and paste it on the top of the box. Deliver the item to the brand partners or Lord and Taylor Return Address as mentioned in the Return Policy.
For customers to directly reach out to customer service two options are available for Returns i.e Online and At the Store.
Lord and Taylor Return Policy for Online Purchases:
Online returns are availed to customers so that they do not need to visit the store. Purchases made online can be returned to the store.
The following steps required to complete the online return policy through the mail are as follows:-
- Go to the website and sign in using the credentials.
- Now, move to the Orders Section to select the order that you want to return.
- Next, answer the pop-up questions and write the reason for the return.
- Pack the items with utmost care along with the receipt and paste the return label.
- Now, take the package to mail to the return address.
You need to wait until the package reaches the exact address. The store scans if any defects and then a refund will be initiated. Refund money excluding the shipping charges will be credited within 7 days to your account. Get the notifications via email
Lord and Taylor Customer Service Returns In-Store:
As mentioned in the Return Policy of Lord and Taylor, you need to visit the store to make an exchange or return the purchased item. Pack the item and accessories included in the box and carry them to the store. The item will be inspected by the manager and after that refund for the item will be processed. This process might take 7 to 10 working days to appear in the account sheet. The money will be credited in the manner you paid the amount.
If you choose to exchange the product a tracking ID will be provided which you use to track the orders.
Items such as Jewelry are returned in 30 days and Merchandise products seem to be in 90 days.
When a customer lost the receipt or misplaced it they can still request for returns because online purchases are stored in the Orders Section where one can get the transaction details. But in-store purchases receive the receipt at hand. They can make the return request and get the refund store credit at the lowest price.
Gift Cards and Coupons are non-refundable.
No, Lord and Taylor do not offer free returns. A minimal charge of $7.99 for shipping the item on return.
Customer Service will be helping you if you contact them for any of the queries on Returns and Refunds.