Macy’s Return Policy

Your recent purchase with Macy’s did not go as expected and now you have not found the receipt. Does the company approve the returns without a receipt? Worry not as we will discuss about the return policy of Macy’s, Macy’s return without receipt, Macy’s return time frame, and so on.

What Return Policy was followed by Macy’s 

Macy’s is a well-known departmental store with a stature for quality derivatives and excellent customer service. Regardless, there may be moments when you ought to return a purchase for different reasons. Understanding Macy’s return policy is important to experience returns hassle-free.

Return Window:-

Macy’s typically offers a generous return time frame, authorizing customers to return most items within 90 days from purchase. This extended time is particularly beneficial for gifts and articles you might not require immediately.

Condition of Items:-

To be qualified for a return, the things must be in the original condition. This implies they should be new, unaccustomed, and in the original bags with labels attached. Items that are harmed or changed may not be suitable for the return.

Different Categories Follow Different Rules:-

It’s significant to point out that specific product types might have precise return approaches. 

  • Items like fine jewelry, watches, etc. need to be returned within 60 days. Also, the return period for dresses follows the same return window but includes a restocking fee.
  • Returns at the Store are free.
  • Non-members are asked to pay $9.99 including tax during shipping.
  • Cosmetics or Perfumes that were opened can be returned. 
  • Store purchases should be returned to the store only.
  • Online purchases can be returned to either online or at the store.
  • Free returns keep out food, gift cards, gourmet gifts, lamps, Beauty Box, mirrors, wall art, furniture, Last Act, mattresses, and area rugs. International orders are not applicable for free returns.

Conditions for 30-day Macy’s Return Authorization 

14 days: Time frame for the return of iPhone, Designer Brands Bags, and Tech Accessories.

30 days: Area rugs, Backstage items, Finish Line, Fur Vault, Last Act Items, Locker Room by Lids, Optical Wear, and Style your Ring.

  • Return of furniture should be requested 3 days from the delivery date.
  • Mattress follows 120 days as a trial period but if you want to return after ending the trial period make the request in 4 days.

Go through the return policy carefully so that you do not make any mistakes while returning the item.

Macy’s also puts up with special circumstances such as holiday returns, where the period of return might be extended for items obtained during the holiday season.

What are the methods to return Macy’s Items?

In order to initiate the return, you will have to provide the purchase proof. This could be the receipt, packing slip, or Order ID. Keeping the documentation secure is important for a smooth return procedure.

Macy’s delivers different choices for customers in returning the items:-

  • Store Return
  • Online Return Request
  • via Mail

i) In-store returns for Macy’s items

As per the return policy, visit any Macy’s store to return the item purchased. The friendly team will guide you with the procedure and reply to any queries. Items purchased at the store are to be taken to the store for return. If you have bought items online, still return is still possible at the store or through the mail. You need to carry the receipt which is a must to approve your return.

If you do not have Macy’s return receipt, still the information about the purchase can be gathered –

  • Gift Registry ID
  • Order ID
  • Credit Card utilized for payment
  • Macy’s Shipping Label

ii) Macy’s Online Returns

If you purchased the item online, visit Macy’s online return portal. Login to the account and tap the Start a Return tab. Scroll to the item that you expect to return. Follow the instructions as shown on the display and then generate a return label. Take a printout and request to ship the item back.

For those incapable of visiting a store, Macy’s permits returns by mail. Take the shipping label where Macy’s return address is printed. Carry the item along with you to send back through the mail.

iii) You can contact customer service to seek assistance over the phone by dialing -1-800-289-6229.

Macy’s website does not have the chat option to interact with customer support.

Upon obtaining and examining the returned product, Macy’s proposes refunds to the original mode of payment. Keep in mind that the processing time might vary based on the payment provider. Refunds at Macy’s are free.

Macy’s return status

For checking the return status you need to visit the site and enter the Order ID to track the item. The Order ID will be available on the invoice or at confirmation mail. Using the ID you can check the status and glance at the info about how the product is being shipped and how much time it would take to arrive.

Consider purchasing Macy’s Return Protection Plan when making suitable purchases and avoid the fee. This plan provides ample return windows and security against accidental damage.


Macy’s commitment to customer happiness augments its returns policy, planned to make the procedure as suitable as possible. By understanding and following Macy’s return approaches, you can shop with assurance, learning that shopping satisfaction is a top preference for this iconic retailer.

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