H&M Return Policy

What is H&M’s return policy? How does it process? H&M’s policy on returns is fair and seems to be easy but as you move to request for return, the policy is quite complicated. H&M is a multinational company in Sweden that includes clothing, footwear, and accessories in-store, online, and through a catalog. There are situations when your return appears to be tricky like the period for online return is not extended, items do not qualify for a return, or items that are used or worn making the return policy problematic.

The information that we will be discussing will make your returns at H&M less complex.

What return policy follows by H&M

When you are unhappy with the purchased products you need to request for return but before that understand the policies mend for returns to process. 

The return period is for 30 days if you wish to make a return request for H&M items. 

A few things that you should consider while returning items:-

  • Shipping and Handling charges are not refunded.
  • If you want free returns, carry your product to a store nearby. Mail returns charge $5.99 deducted from the refund money. You will be happy to hear that Loyalty Members are not required to pay shipping fees.
  • Offline purchases are eligible for only store returns.
  • In case you purchase online and wish to exchange the item then you need to return the previous product and order a new product on the site.
  • Exchange in-store is applicable when the value of the item is equal to or greater than the previous item.
  • Unable to furnish a receipt brings up an exchange in store if you fail to furnish the receipt.
  • Home items can be returned through the mail. The same logic fits for damaged, incorrect or wrong items.
  • Designer products are accepted offline at stores with a full refund in 7 days with seven days providing the original receipt.
  • Designers and Special collections might follow different return policies.

H&M has the authority to reject the items whether you have the receipt or not if the customer harms the return policy of the company.

Items that are not eligible for returns:-

  • Undergarments 
  • Fabric face mask 
  • Swimwear 
  • Gift card 
  • Final sale item 

How can I return to H&M 

The return request can be made through in-store or online.

H&M returns items in-store

In order to make a return request follow the instructions below:-

  1. Check for the H&M store nearby.
  2. Do not forget to take the product to the store with the receipt, in-store receipt, and E-receipt online. 
  3. Speak to the representative and request them for the item to return to the order. 

Does H&M free Online Return Policy? 

Returns through mail come with fee charges. Follow the instructions to carry the return policy at H&M:

  1. First and foremost, you need to go to the website and fill up the Return Form by picking the code that explains the reason for returning.
  2. Next, pack the items and include the Return Form along with the packet
  3. Now, paste the return label on the top of the package.
  4. Take the parcel to USPS Attach the self-adhesive, pre-paid return label that was included in your package.
  5. Move to the location or to the nearest post office and drop off the package.

If you do not use the prepaid label, you can choose a carrier that can be traced. Use the address:-

H&M Warehouse, 281 Airtech Parkway
Dock Door 42
Plainfield, IN 46168

Make sure to keep the tracking details safe till it reaches the required destination.

How can the returns at H&M.com are refunded

The item once reached the desired location and makes the processes, a notification will be delivered via email. Refunds might take more than 2 weeks to appear in the account statement. The refund relies on the type of methods of payment used while making payments.

  1. Credit Card: Utilizing the credit card can lead to a refund in the original form.
  2. PayPal: PayPal payments are refunded to the same.
  3. H&M Klarna Return: 
    • Tap on the H&M home account at https://www2.hm.com and log in to the account.
    • Then select the My Purchases H&M x Klarna option
    • Next, report the return

After the return process, Klarna will provide you with a statement that the refund is being initiated. But make sure to guard on a few points:

  • Klarna contacts you for refund information and payments.
  • Klarna will reach you to ask for the bank info through email.
  • Reach out to Klarna by yourself directly if any issues regarding refunds.


H&M Holiday return policy

The return requests should be made within 30 days of purchase.

H&M return after 30 days

Return after 30 days, exchange option is only available with the latest selling price.

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