Forever 21, is a fashion brand that deals in clothing, beauty products, accessories, and other items all over the globe. The company filed for insolvency but new entrepreneurs are making an effort to take its growth for another 21 years.
As a customer, you might not be satisfied with the product quality and so decide to return the item to the company. You need to be aware of the return policy of Forever 21 once you made up your mind to return the items back to the store.
This article is for your concerns so that you do not face any trouble when you make a return request.
What about the Forever 21 Return Policy
Customers usually become frustrated whenever they are determined to return any item. The following points that you need to be pursued so that your return process is successful.
- Forever 21 returns are sanctioned if requested in 30 days.
- Reach out to any stores that approve returns of Forever 21 items as per the return policy.
- The policy for return is possible when you furnish the original receipt while returning the item at the store. If the purchases are from the website then find the invoice in the account online.
- Return is accepted with products unworn, unwashed, and with no sign of damage. When you send the item through mail, your return item might be rejected by the company as you fail to fulfill the return rules.
- Most importantly, tags should not be removed as mentioned in the policy of return.
- After your return is successfully approved then refund will be processed and money will be transferred in the original form of payment.
- The shipping amount is non-refundable.
We have cited how one can be eligible for a return, now let’s have a look at the items that are not considered under the return policy.
- When you grab undies try taking the right size.
- Lingerie items are not accomplished for returns.
- Earrings are final sale products once you opt out of the store.
- Items like body piercing do not qualify for returns.
- E-Gift cards or Gift cards are listed for final sale which does not authorize returns.
What are the methods to return Forever 21 items?
Initially, the returns at Forever 21 can be done using the two methods. The company provides store returns and online mode for customers to make the return. The returns should be initiated in 30 days in order to be accepted by the company.
Here we will be discussing the methods in detail:-
Forever 21 Online Return Policy
The instructions for requesting a return online are as follows:-
- First and foremost, type forever21.in and enter the home page.
- Now, sign in using the account credentials.
- Click on the My Orders section in the following step.
- Now, move to tap the Return option linked with the item.
- Select the account where you wish to have your refund money.
- Next, fill up the return form to raise the request for a return.
- After that, check if you missed something important and then press the Submit option.
- On submitting you will receive a message that confirms your return request.
- If possible your product will opt for the reversal pickup as stated by the company under the terms. In some cases, you need to pack the product in the original box with all the belongings and proceed to the nearby courier service to return it through the mail.
- Customers who received the reversal pickup option require to wait for 24 hours or might wait up to 10 days to get their item picked up by the delivery man.
Do not forget to print the shipping label where the return address is clearly mentioned. The charge of $5.99 will be deducted from the refund money for the prepaid return label. If you wish to mail yourself without the label of Forever 21 then you need to bear the return cost.
Forever 21 Return Policy In-Store
Return in-store is accepted when you can furnish the receipt. Without a receipt, you cannot return the product but if the purchase is from the web then you can get the invoice from the account. Purchases made online can be returned at the store just by submitting the purchase receipt. But this is the opposite in the case of in-store purchases as you cannot return items online.
Visit the store within your location and make sure that you carry the receipt because without it no refunds will be allowed. The company will inspect and check the product and after that, your refund will be processed.
If you request a return after 30 days then a refund is not allowed. Still, you will receive credits in the refund form.
If you are not satisfied with the two methods discussed above then you can contact customer care at -888-494-3837 or compose an email at firstname.lastname@example.org.