DSW Return Policy

DSW or Designer Shoe Warehouse is an American brand where one can have branded sandals, boots, and luxury handbags. Whether you want footwear for kids, women, or men, you can find them all through online or at stores. If you wish to return products in-store or online you need to be familiar with the return policy of DSW. In case you are worrying about the returns so we have this guide built up for customers trying their level best to grant returns and claim refunds.

What is DSW policy on return?

DSW’s return policy states a period for return in 60 days along with VIP customers can return items within 365 days.

Some of the points to be followed in order to make the item eligible for a refund:-

  • The return should be requested in 90 days so that refund in full will be provided using original source method.
  • If the product is opened but has not been worn then a refund will be processed for the return made.
  • DSW return policy completes with the receipt of purchase but if fail to submit the receipt, you will receive a store credit instead of a refund.
  • If you return the shoe after the deadline, as per the return policy, your return will be accepted and store credit will be provided in the form of a refund.
  • Without a receipt, you can request for a return but just make sure to provide valid identification as proof.

During Covid-19, you can easily request returns for free. The return timeframe is 90 days and is extended to 365 days for VIP customers.

What are DSW items not approved for returns

  • Final sale items are non-refundable.
  • Items considered under Speciality Products purchased online are not to be returned to the store as mentioned in the policy.
  • Store purchases are returned to the store only.
  • Items such as nail paints, skincare, fragrances, shampoos, products comprising alcohol, USB rechargeable, and batteries that are recharged are not accepted for return after you remove the tag or open the packaging.

How do I return DSW shoes? 

If you do not wish to keep the product you can request for a return by requesting it at a store or through the mail. Purchases made at the store are barred from return through the mail.

Be ready with the production conditions to be eligible for the return:-

  • Carry the purchase receipt as proof
  • Make sure you have not worn the item as cited in the DSW policy on return.
  • The item should be in a resalable condition as damaged items are not accepted for returns.

DSW In-Store Return Policy 

Store-purchased products can only be returned to stores but online purchases can be taken to stores for return. Online purchases but return to store avoid the shipping charges i.e. return is processed for free.

The steps required to be followed:-

  • Gather the details required for returning the product to DSW Store. Receipt and Mode of Payment.
  • The packing should be in its original condition.
  • If you do not have the receipt then carry a valid ID issued by Government Authority.
  • Search for the nearby store and take the item along with you to the DSW Customer Desk.
  • The item will be checked whether it passes the eligibility test or not.
  • As soon as the product is approved, the refund will be credited in the manner you used while making the payment.

dsw.com Online Return Policy 

Online returns require to pay a shipping fee of $8.50. The products purchased online is therefore required to return online or through mail as stated in DSW return policy.

Return DSW via Mail 

If you bought DSW products online then make a return request within the given time frame to return via mail. You will have two choices i.e. utilizing FedEx services or your preferred carrier for shipping.

DSW return through Mail i.e. FedEx 

  1. Take a printout of the FedEx shipping label for the return and paste it above the box of dsw.com 
  2. Find the store location on the web or Dial 1-800-GOFEDEX (1-800-463-3339) and receive assistance. Make sure the return label of FedEx is utilized within the US only.
  3. Pack the product properly and take it to the FedEx office to send the item to DSW.
  4. The return process takes up to 7 to 10 working days and the amount of $8.5 will be deducted from the refund amount.

Return Policy of DSW items through Preferred Carrier

  • The charges of $8.5 will not be charged if you paid the postage fee. 
  • Deliver the item to the given address:

ATTN: Returns Processing
4314 East 5th Avenue
Columbus, Ohio 43219

After the refund is approved then you need to wait for 10 to 14 working days to get back the money debited to the account.


How do I contact customer service over email?

You can write an email and send it to Customerservice@dsw.com. There is also an option for Live Chat. If you desire, you can click https://returns.narvar.com/dsw/returns to get information regarding returns by entering the Order ID and Email.

DSW Clearance Return Policy

DSW clearance items should be returned in 90 days. But ensure that you have not worn the shoes that you want to claim a return for.

DSW Return Policy No Receipt

If you have misplaced or lost the receipt and now cannot think of any other way to request for return. Do not worry as returns are accepted in-store without receipt by providing Photo Identity Proof. Refunds will be in the form of Store Credit that can be utilized in the near future.

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