Crate and Barrel Return Policy

When it comes to making home furnishing purchases, it’s essential to have peace of mind knowing that you can easily return or exchange items if they don’t meet your expectations. Crate and Barrel, a prominent retailer specializing in furniture, decor, and kitchenware, apprehends the significance of consumer satisfaction. That’s why they have implemented a return policy specifically designed to make the process as smooth and convenient as possible.

What is the return policy for items at Crate and Barrel

The return policy is customer-centric, gearing toward delivering flexibility and comfort for the valued shoppers. Whether you have changed your mind, obtained a damaged item, or simply aren’t pleased with the purchase, the company aspires to acclimate your needs.

Here are some key significances to keep in mind viewing Crate and Barrel’s return policy:-

  • Non-furniture items at Crate and Barrel accept returns within 90 days from the date of delivery or the purchase date, whichever is later.
  • Furniture purchases can be returned in a period of 30 days from the delivery date or pickup.
  • To be eligible for a return, items must be in good condition, unused, and with all original packaging and tags intact.
  • Furniture items need to be disassembled, with all parts, manuals, instructions, and accessories enclosed in the original package.
  • Crate and Barrel require proof of purchase whether you want an exchange or return. This can be in the form of a receipt, gift receipt, or order confirmation email.
  • Crate and Barrel reserves the right to refuse returns if the item is damaged, shows signs of wear and tear, or is not in its original packaging.

What are the methods to return Crate and Barrel items

Crate and Barrel offer two convenient options for returning the items. You can either mail the item back to the designated return center or return it to a Crate and Barrel store near you. 

Crate and Barrel returns via Mail

You can pick the Mail option to return the items purchased from Crate and Barrel utilizing the Online Return mode.

  1. First, click on the Login button to enter the account of Crate and Barrel.
  2. Next, go to the Online Returns option.
  3. Enter the Billing ZIP number and the Order ID and then tap the Login button.
  4. Now take the printout of the shipping labels.
  5. Go to a nearby FedEx center to drop off the parcel.
  6. Tracking of the returned items can be checked online.

If you choose to return an item by mail, you are responsible for the return shipping costs, unless the item is deemed defective or was received in error. In such cases, Crate and Barrel will provide a prepaid return shipping label.

Crate and Barrel Return Policy In-Store

You can visit any Crate and Barrel store to return or exchange the items. Simply bring your proof of purchase along with the product you wish to return.

If you made the purchase online, Crate and Barrel provide a convenient online return process. You can initiate a return through the website, print the return label, and ship the item back to them.

As per the return policy, items purchased from CB2 cannot be returned to Crate and Barrel and vice versa. This means you must return the purchased item to the same brand or store.

Crate and Barrel offer refunds in the original payment form for returned items. If you made a purchase with a Crate and Barrel gift card, they will issue a new gift card for the refund amount.

Some items are non-returnable, such as personalized or custom-made products, final sale items, and perishable goods.

Mattresses, foundations, and adjustable bases are eligible for a one-time comfort exchange in a period of 120 days from the date of delivery.

Crate and Barrel are committed to providing exceptional customer service throughout the return process. Their knowledgeable and friendly staff are available to assist you with any questions or concerns you may have regarding returns or exchanges. Whether you prefer visiting a physical store or utilizing their online return process, they strive to ensure a positive experience for all customers.

It’s important to note that return policies may vary slightly for international purchases, outlet stores, or purchases made through third-party retailers. To get detailed information and guidance regarding these specific scenarios, it’s best to consult Crate and Barrel’s official website or contact their customer service directly.


Crate and Barrel Registry Returns

Crate and Barrel also extend its return policy to registry items. If you received a gift from a Crate and Barrel registry and wish to return or exchange it, the same return process applies. However, Crate and Barrel may offer store credit or exchange for registry returns without proof of purchase.

Crate and Barrel Wedding Registry Returns

For wedding registry items, Crate and Barrel provide an extended return period. You can return or exchange these items within 180 days of the wedding or within 90 days of the purchase date, whichever is later. However, certain exclusions may apply, so it’s advisable to review the specific details for wedding registry returns.

In conclusion, Crate and Barrel’s return policy reflects loyalty to customer satisfaction. By offering a gracious return window, adapting return methods, and prioritizing the overall comfort of the customers, Crate and Barrel aims to create a seamless shopping experience. So, whether you are furnishing the home or adding the finishing touches to the space, you can shop with confidence, knowing that Crate and Barrel have your back with the return policy.

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