Cotton On Returns

Cotton On is considered one of the largest retailers in Australia that deals in clothing, stationery, and accessories. The brand proved to be a household name with millions of customers all over the US. Customers need to go through a return policy whenever they decide to make a purchase whether the purchases are from an online site or at a store at your location.

We are here to guide you with queries related to Cotton On return policy. There are other queries such as cotton on Kids return policy, can I return to Cotton On without a receipt, cotton on after pay returns, cotton on return and exchange policy, and so on.

What is the Cotton On Return Policy 

The return policy of different companies differs from each other. Not all companies have the same return norms. If one accepts sale items, the other does not approve final sale items. Similarly, Cotton On policy on returns is unique on its own.

Cotton On authorizes the return or exchange of items without any fixed deadline for it. But the receipt is mandatory to furnish in order to accomplish returns. You can return products when you made up your mind or some fault occurred in the item. You do not have to worry about how many days to return items at Cotton On return policy.

Items bought from a store can be taken to the store in order to return or exchange as per the return policy. Store-bought products cannot be exchanged online. In case the order is made online, the return can be requested at the store or delivered through the mail.

Cotton On in the US follows the return policy in two manners:-

  • Firstly, Returns due to a change of mind
  • Return for faulty product

Cotton On Policy on Return for Change of Mind 

You do not wish to keep the product or the item is not the one you saw while ordering. Return is possible without any limitation period. Make sure the item is unwashed, not being worn and tags are all in their specified spots if you want returns to accomplish. You need to carry the receipt to the store which functions as proof.

Some items are not eligible for return at Cotton On:-

  • Undergarments
  • Earrings
  • Charity items
  • Samples
  • Smile maker products
  • Customized products
  • Gift cards

If for returnable products make an exchange or request a refund using the original mode of payment.

Cotton On Kids Return Policy for Faulty Item

In case the item is damaged or obtained a different item, or bought for a kid and received with defects.  Cotton On will approve the return request for the faulty item.

You need to have the purchase receipt if to make exchanges or returns for the acquired item.

How do I return items to Cotton On

If you want to return items, the company is available with two methods i.e. In-Store and Online. The product should be in unused and new condition. There is no limit figured to make returns or exchanges of items.

Take the receipt along with you to return items at the store. Exchanges are also possible only at stores.

Cotton On In-Store Return Policy 

You need to visit the store to make the returns. The steps of instructions involved are as follows for returning items in-store:

  1. Search for the store nearby:-
  2. Check that the product has the tags attached and most importantly do not forget the receipt
  3. Next, take the product in the original box to the nearby store.
  4. The staff will inspect the product and a refund will be offered instantly.

You can return Cotton On online orders in-store. Provide the invoice received through email.

Cotton On Online Return Policy 

The orders made online can be returned or shipped back using the mail option. If the return is within the domestic orders then returns on Cotton On are for free. 

The instructions to return items via mail:-

  1. Click on the Cotton On webpage to return the product online. 
  2. Choose the option “Click here to create a UPS Returns Label”.
  3. Next, fill up the form picking the mode of delivery. After that, you will receive the shipping label through email. Take a printout or save it to your mobile.
  4. Now paste the label on the box and drop it at the courier office. If you have saved the QR code then take it to the UPS location and show them the code thus completing your shipment.

During Covid-19 returns are mostly accepted through the mail and if you choose to return in person you need to wait for the stores to open.

Once the package is delivered to the warehouse, a confirmation message will be notified to your email inbox. After that refund process requires 10 working days to reach your account.

Shipping cost is refunded for faulty products if returned the complete item.

Can you return to Cotton On without a receipt?

Yes, you can return items to Cotton On without a receipt. But you need to provide bank statements as proof if you want the return to be approved.

Cotton On Afterpay Returns

Return the Afterpay-bought items to the store or through the mail. Customers’ refunds utilizing Afterpay mode follow the standard policy on returns.


Going through the page you can return items with ease. The customer will be required to provide their personal info for exchanges and returns. Here the facts will be utilized for processing your returns.

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