Carters Returns

What are Carter Returns? Carter’s offers apparel for children of the best quality. At Carter’s, sometimes your purchase might not meet your expectations or needs. That’s why we have designed a handbook for the returns process in order to make the return as hassle-free as possible, providing satisfaction with every shopping venture.

You need to go through the cancellation policy for the returns at Carter’s. Products here are of high-quality products, but if for any reason you are dissatisfied with the purchase, you can return it within the period of 90 days starting from the date of purchase. Whether you have changed your mind, received an incorrect item, or found a defect, this guide will help you to resolve the issue of the return.

  • The item needs to be in a new condition which also indicates that you cannot wash if you want to return them. 
  • If you furnish the receipt during returns, a full refund will be initiated.
  • Store purchases are returned to the store only.
  • If the item is marked as return by mail then you need to pack the item and drop it to the courier center to complete the return process within the U.S.
  • Tags should be attached during returns.
  • Final Sale items are non-returnable.

Make sure to keep the receipt carefully because if you misplaced the receipt, the return will be approved but the refund will be in credit form. When you carry the product to the store without a Carter’s purchase receipt, the staff will try to find the slip on the web, and if they find the invoice online refund will be offered in full. So keep your receipt safe because returning without a receipt is a bit tricky.

Carter’s Return Methods

Carter’s returns are approved by making a return request using methods like:-

Return Policy on Carter’s Baby Clothes in-person

If you prefer a quick and convenient return policy, visit the store of Carter’s in your locale. The staff will handle your problem, you just need to provide the details making it easier for the staff to elevate the return process.

  1. Search for the store on the web that is just near your location. If you have bought the item from a particular store you can take it to the same store for return.
  2. Carry the apparel including the accessories received in the box. Ensure the product is qualified for return.
  3. Request the staff in charge to help you with the return process. Furnish the purchase details which makes it easier for the rep to initiate the returns.
  4. Take the receipt along with you to progress your returns as soon as possible.

    If you fail to provide the receipt, the refund will be in merchandise form.
  5. This procedure might take time because the item will go through the scanning process for verification. Once they find the item to be valid, a refund will be allotted in no time in the mode you picked while making payments.

Can I return Carter’s Online Purchases In-Store?

You can return the purchases to the store but in-store purchases are accepted at the store only. You cannot return clothes anywhere you like. Visit the store that approves Carter’s apparel.

The following steps are involved for the customers who wish to return the clothes online:-

  1. Click www.carters/returns and enter the Returns Portal.
  2. Tap on Start Return and you will head to the Order Locator section.
  3. Input the Order ID, Zip Code, and Email Address to move further.
  4. Create a return label on the webpage.
  5. Next, fill out the form and paste it into the box.
  6. Shipping charges are nonrefundable and you need to pay $6 which will be subtracted from the refund amount. If you send the box using a courier service, shipping charges will be borne by you. A tracking ID will be provided where you can track the product ensuring product safety.

Deliver the item to:- |
Attn: Returns Processing
625 Braselton Parkway
Braselton, GA 30517

You can also try calling -762-232-1399 for international shipping and initiate the return. In case you want to contact customer support by phone dial -877-333-0117 requesting returns.

Upon receiving the returned items, an inspection will be done to ensure the item meets the return criteria. Once approved, your refund will be processed to the method within a reasonable timeframe. Please note that shipping charges may not be refundable.


Carter’s return policy is simple and easy to understand. If you follow the guidelines, the return will be smoothly processed. Do not forget to take the receipt along with you to acquire a full refund. You can also return the item without a receipt but no refunds will be issued.

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