If you are trying to return products bought from Burberry but are not able to do so. This page will make you aware of Burberry Policies. Also, we will discuss whether your product is eligible for return or not.
A brief on Burberry:-
A high-end British brand is known for best quality handbags and trench coats. Talking about Burberry’s return policy in case you change your mind you can do so by going through the page till the end.
What is the return policy stated by Burberry?
- As mentioned in the norms of Burberry, returns are to be completed within the period of 30 days.
- The packaging should be in its original form without any damage.
- You will be happy to learn that sale items need to be returned 14 days from the date of purchase.
- Remove the labels from the box at the time of mailing.
- Attach the mailing label with a billing receipt on the package.
- After the return is accepted, get the refund credit to the account in its original form.
- Open boxes can be returned if you have not used the product.
- Tags, other labels, and accessories need to be attached when preparing for a return.
Gift returns are accepted excluding Customized or piercing jewelry are not accepted. Items that fall under the return category have a period of 30 days to request a return.
Burberry Return Policy Without Receipt
In case, you lost or misplaced the invoice of the product your order might return to your location. Try reaching customer service on phone at +1-877-217-4085 and state your issue with them. Hope in this way your problem would be resolved.
Burberry’s Returns US terms and conditions
You need to know the conditions for the returns before making a return request. If the items are not approved for return by the brand then returns will not be accepted. Here are the prerequisites & standards to be followed:
- A product must be returned from the store where it was originally purchased.
- All price labels and tags need to be attached to be eligible for a refund.
- Worn-out items are not accepted.
- There should be no prescription or replacement lenses for your glasses.
How to return items at Burberry?
Possibly there are two ways to request for the return of products on Burberry.
i) Burberry Online Return Policy:
According to the brand, the customer needs to be fully satisfied after returning or purchasing the product from Burberry.
Follow the steps below:-
- Please sign in to the Burberry account and click on orders.
- Request for a return label by contacting the Burberry customer service department.
- Place the item in the shipping box it came in.
- The commercial invoice and the returns label should have adhered to the outside of the box before you securely close the package.
- Drop off the parcel at the nearest shipping facility, or get in touch with Burberry to arrange a free collection.
ii) Burberry Outlet Return Policy
You have 30 days to ship the item back to the original address with the proper return forms, according to Burberry. The Burberry return policy states that you can only return an order to the Burberry shop if you made the original purchase. Though we advise getting in touch with customer service before going to the outlet store for return.
- To find out if you can return the item or not, check its eligibility.
- Ensure that the order is delivered to the Burberry shop with all required tags and packaging.
- Show the original receipt when making a return.
The exception to the Burberry return policy
Burberry’s return policy is thorough, yet they do accept returns on the vast majority of their goods. There are some limitations, exclusions, and prerequisites. Ascertain whether the item falls into this category. Your item will not be approved for return in such situations.
- The sale or discounted items are unacceptable.
- Promotional products or bespoke orders
- Jewelry that is personalized or made to order
- Prescription eyeglasses or eyewear for replacement
- Products including nail polish, face masks, and scents
Exchange policy of Burberry
Without a doubt, Burberry does not allow exchanges for orders made online. Only orders through in-store outlets are meant to return that too with original tags.
The refund will be performed using the original payment method as soon as the purchase is received back and complies with all Burberry return policy provisions. The refund will be credited within 7 to 10 working days.
So, have patience with the refunds. If your item is approved for return.