Brookstone is a brand dealing with different products in China and the US. The company offers a return policy if customers wish to return the product. Not always customers get products according to their expectations. They need to be thorough with the return policy in order to return or exchange an item. In this article, you can learn about the return policy Brookstone and take decisions on your own.
Return Policy of Brookstone:
The company Brookstone stated in their norms that returns are possible if without fail customers make a return request in 30 days. Some customers might receive a defective product at the time of delivery, in such situations the only option to use is Return and for this, it’s very important to be aware of the return policy.
The deadline for returning the items is fixed i.e. 30 days and once the period is over the warranty card will help you to proceed further. The item that you want to return needs to be unused and unopened with the tags intact on it. Some products that are called Final Sale do not come under a return policy as no refunds are recoverable.
There are some items that cannot be returned as per Brookstone’s Return Policy:-
- Sock-Wear
- Pillows
- Final Sale products
- Personalized products
- Skin Care Products
- Sealed Products
Methods to return Brookstone Items
Brookstone approves customers with two options for returns such as Online and In-Store as recommended by Brookstone’s Return Policy.
Brookstone Return Policy Online:
Items bought online can be mailed to the return address. Also, you can take the product to the store nearby although you purchased it online.
The following steps you need to follow to complete the return process:-
- Items should be in good condition. This means the product needs to be in the same package that you receive during delivery.
- Next, paste the Brookstone Return Label on the box.
- Ensure to have the packaging slip with the product and send it to the Brookstone Return Address
- Customers making online orders at brookstone.com can only make the return request here.
- Dial the customer number 1-800-846-3000 to confirm the return.
- Get the tracking info in your email and you can check whenever you wish to.
Also, make sure to input the original receipt with the package. This helps the associates to get your order details on an instant basis.
Return Policy Brookstone In-Store:
The return process in the In-Store is different compared to the Online method. Items bought from the retail store should be exchanged or returned to the same store. Carry the receipt which is mandatory for all customers. If you fail to provide the receipt and went without a receipt still you can complete the return by giving identity proof related to government services.
You can also exchange items from Amazon Brookstone as cited in the Return Policy.
Refunds will be allotted if the product received at the warehouse is approved for return after the completion of the verification procedure. You need to wait for 5 to 7 working days to get the amount to your account in the mode that you chose during the purchase. The shipping fee is non-refundable.
For any other queries can directly contact customer service via email or phone number mentioned above.
FAQ
You cannot open a sealed item until some defect is already present on it.
The time depends on the product type.
Once you return the product tracking details will be updated on the registered Email ID. Click the link and check the tracking details.
The return policy here makes it easier if you follow the rules. Retail store items are not accepted at Authorized Stores in any case. The return period is 30 days starting from the purchase period and if the time is over warranty cards come into action.