Asus Returns

One of the top manufacturers of gaming motherboards and laptops is Asus. The name itself states that the quality of Asus products is what a consumer desires. Though having an impeccable stature some devices may not seem to work as promised. If you decide to return the purchased item you can easily do so by going through the page. In this article, we will be looking forward to the return policy so that you can understand and work according to it.

What is the Return Policy of Asus:

If you wish to return an Asus laptop or monitor or motherboard or return an Asus Laptop to Factory Settings, the return policy will clear your thoughts. When your purchased product does not seem to fulfill as advertised.

As stated in the Return Policy, you have 30 days at hand to return the purchase within the mentioned period. All terms and policies are expected to be followed to make the item eligible for return. The return products are charged with a minimal fee of 15% known for the restocking price and this holds true if you have acquired a product in quantities greater than 5.

Asus Motherboard Warranty card returns should be started before 14 days starting from the date of purchase. But cards with the code are not eligible for the return.

In order to complete the return process, the return policy has considered two ways to guarantee Asus’s return.

How can I return My Asus Laptop in the UK:

The return policy of Asus not only accepts Laptop returns but also other items available on Asus. There are possibly two ways that are mentioned in the Asus Policy on Returns.

Asus in-store return policy

Asus has the option to return the item in-store. You can visit the store located at the locale to return the item. The policy has 30 days in hand to return the item within the time frame. 

But, there are some points you need to take care of to return the item:-

  • First, the order should not exceed the 30 days time frame. Because no products are accepted after surpassing the 30 days period.
  • Software, CDs, and other computer components need to be in proper condition in order to get accepted.
  • Receipts shouldn’t be misplaced because the transaction proof needs to be furnished during return.
  • Keep safe any additional papers or documents that arrived with the item.

The following procedure you need to go through to complete the return:

  • The packaging should be the same as the original one.
  • Carry the product to the store in a given time period.
  • The parts that came along with the product should not be damaged.
  • The receipt and other paperwork should be carried along with the returned item.
  • You need to wait till the store approves the return. After that refund will be processed for you.

The mode you selected for making payments will be the mode to receive a refund. Waiting for 7 to 10 working days refund will be credited to the account.

Asus Mail-In Return Policy

If the item is obtained online then sent via mail. A return process must be started using the account. 

The procedure for starting a return will be covered here:-

  • You must start the return procedure online and do it within 30 days after the purchase in order to send back any item.
  • Next, sign in to the account from which the purchase was made. 
  • Now choose the item you want to return from the order list.
  • You will be asked the reason for the return or exchange. Once you answer the refund procedure will start processing.
  • You will receive shipping labels from the retailer, which you must attach to your package in order to return it.
  • Labels should be attached and the product should be packaged safely.
  • Make a copy of the shipping label and proceed to mail the item including all necessary.
  • You can utilize FedEx or the post office feature.

The return procedure will start the moment you ship the item. You will receive the money back into the account once the returned item is received at the Asus center. receives the purchase. According to the Return Policy, all C.O.D. purchases must use pre-paid mailing labels for return, and refunds can only be sent to bank accounts. Within 7 to 10 working days, the refund will appear on the debit or credit cards. 


During the pandemic of Covid-19, people faced many problems and many stores were shut down. According to Asus, the main priority is the safety of customers and staff.  To ensure that both feel safe inside the store, numerous measures have been adopted.

  • Protecting Workers.
  • Dealing with the supply chain.
  • Establishing a virtual business.
  • Providing Digital Solutions to Support Institutions

Refund Policy for Asus

Whatever form you select for return, you will only receive a refund if you meet the prerequisites outlined above and return the item in brand-new condition. The refund amount will be deposited into the account that you used for making the payment. Usually, it takes seven days for it to appear on the debit or credit card. Cash refunds for online returns on cash purchases are not available. You can follow your product’s progress as well; the store will keep you updated via links and emails.

You will receive a refund for the product and shipping costs if you received an incorrect item. However, if you made a mistake and purchased exceeding 5 units of merchandise, the shipping costs will not be reimbursed. Alternatively, you could decide to exchange the purchase. 

Exchange Procedure

This may work if you received the incorrect model. Asus Return Policy offers exchange possibilities as well. The exchange procedure is identical to the return procedure applying both Online and in-store exchanges. Just carry the bill and remember to return the item within 30 days. Keep safely all the documents that came with it and don’t tamper with or damage the product. You must compensate for the overhead price if the product you decide to exchange is more expensive.

How To Return Asus Laptop To Factory Settings:

  • Tap on the Start tab.
  • Next, tap on the Settings option.
  • Select the Update and Security option.
  • Tap the Recovery tab and after that pick Reset to the Factory Settings option.
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